1. Monthly billing
Paid XIShift plans are billed on a monthly recurring basis. Unless you cancel, your subscription automatically renews each month using the payment method associated with your account. The price and applicable taxes are shown before purchase.
2. Initial 30 day money back guarantee
If you are unhappy with XIShift, you may request a refund of your first paid monthly subscription charge within 30 calendar days after that charge. This guarantee applies once per customer or organization and only to the initial paid subscription period.
Any free trial is separate from the guarantee. The 30 day guarantee begins on the date of the first paid subscription charge, not the date a free trial begins.
3. How to request a refund
Email xishiftsupport@gmail.com within the 30 day period using the email address connected to your XIShift account. Include the account holder’s name and enough information for us to identify the subscription. If approved, the refund will be issued to the original payment method. Processing times may depend on your bank or payment provider.
4. Refunds after the initial period
After the initial 30 day money back guarantee period, subscription charges are nonrefundable except where required by law. This includes charges for unused time, failure to use the service, forgotten cancellations, or partially used monthly billing periods.
5. Cancellations and proration
You may cancel a paid subscription at any time. Cancellation stops future renewals and takes effect at the end of the current paid billing period. You will continue to have access to paid features through that date.
Cancellations are not prorated. We do not provide partial refunds or account credits for unused days remaining in a monthly billing period.
6. Plan changes and account access
Any plan change, downgrade, or cancellation will be reflected in your account according to the options shown when you make the change. When paid access ends, features and historical information may be limited according to the plan then associated with your account.
7. Billing support
For questions about a charge, refund, cancellation, or subscription, contact xishiftsupport@gmail.com.